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Governance & Operations Pack

US$2,000.00

Design a governance system that actually works once the initiative leaves the slide deck.

The Governance & Operations Pack turns your strategy and project plan into a clear, day-to-day operating model: who decides what, which bodies meet when, how issues are escalated, and how the new capability runs in business-as-usual. You get a complete governance blueprint that plugs into your core initiative definition and can be handed straight to executives, PMOs, and operations leaders.

This add-on is ideal when you need to formalize decision rights, clarify roles between project and BAU teams, or stand up a repeatable governance structure for a portfolio, program, or major product. The result is faster decisions, fewer bottlenecks, and a transparent accountability model that survives leadership changes.

Design a governance system that actually works once the initiative leaves the slide deck.

The Governance & Operations Pack turns your strategy and project plan into a clear, day-to-day operating model: who decides what, which bodies meet when, how issues are escalated, and how the new capability runs in business-as-usual. You get a complete governance blueprint that plugs into your core initiative definition and can be handed straight to executives, PMOs, and operations leaders.

This add-on is ideal when you need to formalize decision rights, clarify roles between project and BAU teams, or stand up a repeatable governance structure for a portfolio, program, or major product. The result is faster decisions, fewer bottlenecks, and a transparent accountability model that survives leadership changes.

    1. Governance charter / framework document
      A concise, executive-ready document that defines the overall governance model for the initiative or portfolio: governance bodies, mandates, authority levels, and escalation paths. This ensures everyone understands where decisions are made and how issues move through the system.

    2. Detailed RACI / responsibility matrix for project and BAU roles
      A structured RACI (Responsible, Accountable, Consulted, Informed) matrix covering both project teams and ongoing business-as-usual roles. It eliminates confusion over ownership, clarifies handoffs, and reduces rework by making responsibilities explicit for each key activity.

    3. Decision-rights / RAPID matrix
      A decision-rights model (often using RAPID or similar) mapping who recommends, approves, performs, inputs, and ultimately decides for each major decision. This avoids “decision by committee,” speeds up approvals, and provides a defensible audit trail for high-impact calls.

    4. Target operating-model org chart
      A future-state organisation chart for the initiative’s operating model, including structures, reporting lines, and critical roles. This helps leaders see how teams will be configured once the new capability is live and how it fits with existing departments.

    5. Role descriptions & terms of reference
      Clear descriptions and terms of reference (ToR) for governance bodies (e.g., steering committees, design authorities) and key roles (sponsors, product owners, service owners, etc.). These documents set expectations for decision scope, inputs, behaviours, and time commitments.

    6. Governance meeting cadence & calendar
      A practical calendar that defines which governance forums exist, how often they meet, what they cover, and how they interlock (e.g., steering, PMO reviews, working groups). This gives you a repeatable rhythm for oversight, decision-making, and progress reviews.

    7. Escalation-path diagram for issues, risks, and decisions
      A visual map showing how issues, risks, and contentious decisions move from front-line teams through management to executive bodies. This prevents deadlock, reduces “side-channel” escalations, and ensures material items are escalated with the right context and data.

    8. Operating-model process / service view
      A high-level process or service-delivery view that shows how the new capability will run in BAU: key workflows, queues, touchpoints, and control points. This provides clarity for operations, support teams, and partners on “how work will actually flow” once live.

    9. Reporting operating model & schedule
      A reporting blueprint that defines which reports and dashboards are produced, by whom, for which audiences, and on what cadence (e.g., monthly performance pack, quarterly governance reports). This connects your KPIs and benefits to a concrete, sustainable reporting cycle.