How does Citizen Consulting work?

You pick the scope; we fix the price and outputs.

You start by choosing the scope that matches your initiative:

• Core Analysis & Delivery Pack – Clarifies the problem, defines outcomes, and designs a delivery structure your team can actually run.

• Optional add-ons – Change & Adoption, Value & Benefits, Risk & Controls, and Governance & Operations, layered on top where you need extra depth.

Each pack is:

• Fixed-scope. Clearly defined on the product page—no open-ended hours, workshops, or retainers.

• Fixed-price. You know the cost before any work starts.

• Standardised in structure, tailored in content. We use the same underlying models and templates across clients, then tune them to your context so you get repeatable quality.

You purchase online like any other product and immediately move to the intake step.

One guided intake; no standing meetings.

Right after purchase, you’ll receive:

• An on-screen confirmation with next steps.

• An email from Citizen with your private intake link for the packs you bought.

That link takes you to a secure online form where everything happens:

• Guided questions. Plain-language prompts about your organization, initiative, drivers, constraints, stakeholders, systems, and risks.

• Free-form answers. Short bullets or rough paragraphs are fine—you don’t need to write a “consulting brief.”

• Document uploads. Attach existing material such as strategy decks, org charts, process maps, business cases, risk logs, and financials.

We assume your inputs will be messy, overlapping, and imperfect:

• spelling mistakes don’t matter

• half-finished diagrams are fine

• you can repeat yourself or go on tangents

Our job is to extract and structure the signal, not to judge how polished your material is.

For most initiatives, the intake usually takes 60–120 minutes, depending on how many packs you’ve chosen.

For more detail on how we protect your information, see the Data & Security page in the main navigation.

After intake, the work shifts entirely to our side.

Behind the scenes we:

1. Ingest your data

• Parse your answers and documents.

• Map entities like goals, outcomes, processes, systems, stakeholders, and risks into a single view.

2. Apply the Citizen execution model

• Use our proprietary execution model to connect:

  • outcomes and benefits

  • goals and measurable objectives

  • capabilities, workstreams, and major deliverables

  • requirements, rules, and risks

• The result is a structured, decision-ready picture of your initiative.

3. Layer in consulting standards

• Align outputs with industry-standard BA/PM patterns (requirements catalogues, traceability views, WBS, RAID, governance models, etc.), so your internal teams and vendors recognise the format immediately.

4. Use AI under tight structure

• Use modern tools, including LLMs, inside our execution model and templates to draft, cross-check, and reconcile content.

• The system—not ad-hoc prompts—decides the structure; humans and rules review the final outputs before delivery.

5. Run internal checks

• Coverage checks: Are major drivers, outcomes, and risks from your intake represented?

• Consistency checks: Do goals, requirements, and work all track back to the same outcomes?

• Sanity checks: Are timelines, scopes, and dependencies plausible at the planning level?

This is what lets Citizen deliver repeatable, high-quality packs without needing a large on-site consulting team.

You get a ready-to-use bundle plus an AI partner that understands it.

When your pack is ready, you receive:

• An email with a secure download link to your documents.

• A short “How to use this pack” guide with suggestions on how to introduce it into your organisation.

• Access details for your private AI assistant trained on your pack.

Deliverables are provided in a mix of:

• PDFs – for official sharing and read-only use.

• Editable documents (Word / Google Docs-compatible) – for tailoring and updates.

• Spreadsheets (Excel / Sheets-compatible) – for registers, matrices, and logs.

• Presentation file (PowerPoint / Slides-compatible) – for executive and steering-committee audiences.

Typical use cases:

• Drop the pack into an internal SharePoint / Drive / Confluence space.

• Use it as a defensible record of how the initiative was framed.

• Hand it to a PMO or vendor as part of mobilisation, RFPs, or solution design.

• Use the AI partner to interrogate the plan, pressure-test scope, and generate derivative views (briefing notes, checklists, etc.) in natural language.

From here, your team owns the assets. You can maintain and extend the documents as the initiative evolves.