How does Citizen Consulting work?

You start by choosing the scope that matches your initiative:

• BA Pack – Focused on definition: outcomes, requirements, options, and value.

• BA + Project Management System – Definition plus a delivery framework: charter, WBS, governance, schedules, logs, and reporting views.

Each pack has:

• a fixed scope – clearly listed on its product page

• a fixed price – no retainers or day-rates

• a standardized set of deliverables – tailored to your context, not invented from scratch each time

You check out online like any other product.

Right after purchase you’ll receive:

• an on-screen confirmation with next steps; and

• an email from Citizen with your private intake link for the pack you bought.

That link takes you to a secure online form where everything happens:

• guided questions

• file uploads

• any additional details we need to shape the work

You don’t need an account or special software—just a browser.

The intake is built to get high-signal information without overwhelming you.

• Plain-language questions – You’ll see prompts about your organization, initiative, drivers, constraints, stakeholders, systems, and risks.

• Free-form answers – Short bullets or rough paragraphs are fine. You don’t have to write “consulting prose.”

• Document upload – You can attach existing material such as decks, business cases, org charts, process maps, financials, risk logs, or policy docs.

We assume your inputs will be messy, overlapping, and imperfect:

• spelling mistakes don’t matter

• half-finished diagrams are fine

• you can repeat yourself or go on tangents

Our job is to extract and structure the signal, not to judge how polished your material is.

Time expectations:

• BA Pack intake: usually 60–90 minutes

• BA + Project Management System: usually 90–120 minutes

Once you submit the intake, the work shifts entirely to our side.

We:

1. Ingest your data

   • Parse your answers and documents.

   • Map entities like goals, outcomes, processes, systems, and risks.

2. Apply the Citizen Execution Model

   • We use our proprietary execution model (built on the DASEF framework) to turn everything into a single, connected picture:

     • outcomes and benefits

     • goals and measurable objectives

     • capabilities, workstreams, and major deliverables

     • requirements, rules, and risks

3. Layer in consulting standards

   • We align outputs with industry-standard BA and PM patterns (e.g., requirements catalogues, traceability matrices, WBS, RAID, governance models), so your internal teams and vendors recognize the format immediately.

4. Use tools under tight structure

   • We do use modern tools (including LLMs) internally for drafting and cross-checking, but always inside our execution model and templates.

   • The system, not ad-hoc prompts, decides the structure. Humans and rules review the final outputs before delivery.

This is what lets Citizen deliver repeatable, high-quality packs without needing a large consulting team on site.

Before anything goes to you, we run a set of internal checks:

• Coverage checks – Are all major drivers, outcomes, and risks from your intake represented?

• Consistency checks – Do goals, requirements, and work tie back to the same outcomes?

• Sanity checks – Are timelines, scopes, and dependencies plausible at the planning level?

We then assemble your pack into a coherent, ready-to-use bundle.
Exact contents vary by product, but in general you can expect:

• A core blueprint document (PDF + editable format)

  • Narrative of the initiative, context, outcomes, requirements, and risks.

• Structured registers and matrices (usually spreadsheet format)

  • Requirements catalogue, traceability views, risks/assumptions, and other supporting tables.

• A summary slide deck

  • A concise, presentation-ready narrative you can table with steering committees, CFOs, boards, or vendors.

• Operating templates appropriate to your pack

  • For BA + PM, this includes things like charter structure, WBS skeletons, RAID logs, governance and reporting views.

  • For other future packs (e.g., change management), the same principle applies: decision-ready artefacts plus the templates that make them runnable.

When your pack is ready, you receive:

• an email with a secure download link; and

• a short “How to use this pack” guide.

Deliverables are provided in a mix of:

• PDFs – for official sharing and read-only use

• Editable documents (Word / Google Docs-compatible) – for tailoring text

• Spreadsheets (Excel / Sheets-compatible) – for registers, matrices, logs

• Presentation file (PowerPoint / Slides-compatible) – for executive audiences

Everything is organized so you can:

• drop it into an internal SharePoint/Drive/Confluence space

• hand it to a PMO or vendor as part of an RFP or mobilization

• treat it as the baseline for your own internal refinements

Once you’ve downloaded your pack, you can:

• integrate it into existing governance and portfolio processes

• use it as a defensible record of how the initiative was framed

• brief teams, sponsors, or vendors with a single, coherent story

• extend and maintain the documents internally as the initiative evolves