Citizen turns consulting-grade analysis + delivery frameworks into a product you can buy online. You choose a pack, complete one secure intake, approve a checkpoint draft, and receive a finished execution bundle plus a private AI partner trained on your project — without workshops, retainers, or recurring meetings.
Choose your pack
Fixed scope, fixed price, defined outputs.
Complete secure intake
Guided form + file upload. No standing meetings.
Approve checkpoint draft
Direction + scope + success criteria confirmed.
We build your pack
Standards-informed outputs, structured QA checks.
Receive bundle + AI partner
Docs + templates + private AI trained on them.
1
Choose your pack
Fixed scope, fixed price, defined outputs — before work begins.
You start by choosing the scope that matches your initiative. Your pack is standardized in structure (so quality is repeatable), and tailored in content (so it matches your context).
You do
- Select the pack(s) that match your initiative scope.
- Purchase online like any other product.
- Move directly into intake (no discovery workshops).
We lock in
- Fixed scope: defined deliverables and boundaries.
- Fixed price: you know the cost before any work starts.
- Standard structure: outputs are in familiar BA/PM formats.
Packs available include the Core Analysis & Delivery Pack, plus optional add-ons such as Change & Adoption, Value & Benefits, Risk & Controls, and Governance & Operations.
2
Complete the secure intake
One guided intake; no standing meetings.
Right after purchase, you’ll receive on-screen confirmation and an email with your private intake link. The intake is a secure online form where everything happens: guided questions + optional file uploads. For most initiatives, the intake takes 60–120 minutes depending on scope.
What you provide
- Plain-language answers (bullets or rough paragraphs are fine).
- Any existing artifacts: decks, org charts, process maps, business cases, risk logs, financials.
- Real constraints: timelines, capacity, stakeholders, systems, and risks.
What we expect (and handle)
- Messy inputs are normal (typos, overlaps, tangents).
- Half-finished diagrams are fine.
- Our job is to extract signal and structure it — not judge polish.
For details on how we protect and handle information, see the Data & Security page.
3
Approve the checkpoint draft (the “skeleton”)
This prevents misalignment before we build the full pack.
After intake, we produce a short checkpoint draft — the initiative skeleton. This is the only required approval step before full production.
What’s inside the checkpoint
- Problem framing + intended outcomes (plain language).
- Scope boundaries + assumptions (what’s in / out).
- Success metrics (how we’ll measure “done”).
- Deliverable outline aligned to your chosen pack(s).
Your action
- Confirm we captured the direction correctly.
- Request changes if anything is off.
- Approve so we can finalize the full documents.
It protects you from paying for a “beautiful document” that’s pointed at the wrong target. We lock alignment first, then build the complete operating bundle.
4
We build your pack
Structured model + standards + internal checks — delivered asynchronously.
Once the checkpoint is approved, the work shifts entirely to our side. We ingest your intake, organize it into a single structured view, and produce a decision-ready bundle your team can run.
What happens behind the scenes
- Ingest: parse answers + documents; map goals, outcomes, stakeholders, processes, systems, risks.
- Model: connect outcomes → objectives → workstreams → deliverables under one execution structure.
- Standards: align outputs to BA/PM patterns your teams and vendors recognize.
- AI (structured): use modern tools inside templates — structure is system-driven, not ad-hoc prompts.
- QA checks: coverage, consistency, and planning-level sanity checks before delivery.
Communication model
- Default is asynchronous: intake → checkpoint approval → delivery.
- If we need clarification, we ask by email (often a few targeted questions).
- Optional short call is available when it materially reduces risk — not as a default cadence.
Citizen scales quality by using a repeatable execution structure and templates — then tailoring content to your context — instead of relying on constant meetings and large on-site teams.
5
Receive your pack + private AI partner
Ready-to-use docs + an AI assistant trained on them.
When your pack is ready, you receive a secure delivery link, a short “how to use this pack” guide, and access details for your private AI assistant trained on your pack.
What you receive
- PDFs for official sharing and read-only distribution.
- Editable docs (Word / Google Docs-compatible) for tailoring.
- Spreadsheets (Excel / Sheets-compatible) for registers, matrices, and logs.
- Presentation file (PowerPoint / Slides-compatible) for exec/steering audiences.
How teams typically use it
- Drop it into SharePoint / Drive / Confluence as a “single source of truth.”
- Use it to mobilize a PMO or vendor (RFPs, solution design, execution planning).
- Use the AI partner to interrogate the plan and generate derivative views (briefing notes, checklists, etc.).
- Your team owns the assets and can maintain/extend them as the initiative evolves.
Ready to choose scope? Start with a pack, and you’ll immediately get your private intake link after checkout.