Frequently asked questions.

Citizen Consulting turns messy initiatives into clearly defined outcomes, requirements, and delivery frameworks.

Instead of open-ended hourly consulting, you buy fixed-scope consulting products that produce board-ready documents, models, and plans your PMO, vendors, or internal teams can execute.

Traditional firms typically sell people and time: teams, workshops, and open-ended phases of work.

Citizen sells defined outputs:

• clearly scoped BA or BA+PM packs,

• a structured, largely asynchronous intake, and

• a fixed set of management-grade deliverables.

You still get consulting-grade structure and analysis, but at a fraction of the cost and coordination overhead of a full consulting engagement.

Citizen is designed for organizations that need serious structure around specific initiatives, without hiring a large consulting team:

• Executives and sponsors who need an investment-ready case and clear definition of what they’re funding.

• PMO leaders and program managers who want consistent artefacts they can plug into existing governance.

• Business owners and product leaders who need a rigorous requirements and benefits blueprint before engaging vendors.

• Public-sector and regulated organizations that need traceable, defensible documentation without a year of workshops.

If you’re accountable for turning strategy into delivered outcomes on a specific initiative, Alpine is built for you.

Citizen works well for medium-to-large initiatives where documentation quality matters:

• New or redesigned services, programs, or products.

• Technology or platform changes with significant process and stakeholder impact.

• Multi-stakeholder internal initiatives (e.g., operating-model changes, modernization, compliance programs).

• Projects that must withstand audit, challenge, or formal approvals.

The core requirement: you’re willing to provide context and data, and you care that the initiative is defined properly before major spend.

1. Business Analyst (BA) Pack

Focus: What are we doing and why?

You get a deep, investment-grade Initiative Definition & Business Requirements Blueprint:

• Executive case and context.

• Strategic Execution Map (outcomes, goals, workstreams).

• Current-state / future-state views and gap analysis.

• Detailed business, functional, and non-functional requirements.

• Options and business-case analysis.

• Traceability, risk, and readiness views.

This is what you give to leadership, PMO, procurement, or vendors so they understand the initiative and can shape delivery.

2. BA + Project Management System

Focus: What are we doing, why, and how will we run it?

Includes everything in the BA Pack, plus a complete Project Operating Model:

• Project charter and governance model.

• Work Breakdown Structure (WBS) and workstream plans.

• Schedule and milestone roadmap (with dependencies and assumptions).

• RAID framework (risks, assumptions, issues, dependencies) with registers and reporting templates.

• Status reporting, decision logs, and escalation paths.

• Execution workspace structure (task boards, logs, dashboards) ready to implement in your tools.

This is what you use to stand up, govern, and control the project once the initiative is approved.

Yes.

If you’ve already purchased the Business Analyst (BA) Pack, you can add the Project Management System as a follow-on package without starting from scratch. We reuse your existing BA Pack as the foundation and design the execution system around it.

To request this upgrade, please use the Contact page with a short note (e.g., “I’d like to add the Project Management System to my existing BA Pack”). We’ll reply with next steps, timeline, and confirmation before any work begins.

Deliverables vary by pack, but typically include:

• Core document bundle (PDF/Doc)

  • Executive case and context.

  • Strategic Execution Map.

  • Requirements and rules library.

  • Risk, readiness, and traceability views.

• (BA+PM only) Project Operating Model

  • Charter, WBS, schedule, and governance model.

  • Registers (risks, issues, decisions, assumptions, dependencies).

  • Reporting templates and dashboards.

• Diagrams and models

  • Process maps, outcome maps, simple architectures, and dependency views where helpful.

• Usage notes

  • Short guidance on how to read, maintain, and plug the artefacts into your PMO or vendor processes.

Everything is designed so executives, PMO, internal teams, and vendors can use the outputs directly, without translation.

1. Select a product and initiate the engagement.
   We confirm scope, timelines, and any legal/commercial details (e.g., NDA, PO).

2. Complete the guided intake.
   A structured online questionnaire (about 60–90 minutes of focused effort) plus document upload: strategy decks, org charts, process maps, risk logs, business cases, etc.

3. Analysis and build.
   Your inputs run through Citizen playbooks and LLM-assisted workflows, followed by human review and synthesis.

4. Delivery and clarification.
   You receive draft deliverables, can flag clarifications or corrections within the agreed scope, and then receive a final pack.

By default, the process is asynchronous; no recurring workshops are required.

Most clients can complete the intake and uploads with:

• ~60–90 minutes for the primary sponsor / initiative lead;

• some additional time from subject-matter experts to gather existing documentation.

We may occasionally request clarification in writing if something is ambiguous, but we do not expect you to rewrite everything from scratch.

No.

Citizen is intentionally designed as a productized, mostly asynchronous service.

By default:

• No recurring workshops or steering-committee meetings.

• Communication is handled through structured intake, written questions (if needed), and document delivery.

No.

Citizen is built to complement internal capacity, not replace it:

• If you have a PMO, they get a clean, consistent starting point.

• If you lack BA/PM capacity, the packs give you structure you can maintain without building an entire function first.

You stay in control of execution; Alpine provides the blueprint and operating model.

We treat client information as confidential and use it only to deliver your engagement.

If your organization requires a formal NDA or data-processing agreement, that can be put in place before intake begins. Sensitive materials can also be limited to redacted or summary form if required.

Once delivered and paid in full, you have the right to:

• use, modify, and extend the documents and models; and

• share them internally or with vendors and partners working on the initiative.

Citizen retains ownership of the underlying playbooks, templates, and internal methods used to produce the work, but the outputs specific to your initiative are yours to use.

Timelines will be confirmed on the product page and in your engagement confirmation. As a baseline assumption:

• BA Pack: typically within 1 week of receiving a completed intake.

• BA + PM System: typically within 2 weeks, depending on scope and complexity.

If demand is high, we may adjust timelines or pause new intakes to avoid over-committing.

No.

Templates are part of the delivery, but they’re the last mile, not the product:

• Your inputs are analyzed, structured, and challenged using Alpine’s methods.

• The deliverables are assembled to reflect your strategy, constraints, and governance environment.

• You receive a coherent, initiative-specific package, not a blank framework.

Because each pack results in customized documents, we don’t offer refunds once work has started.

If something in the final deliverables is unclear or incomplete relative to the scope described on the product page, we’ll make reasonable revisions so the outputs match the agreed engagement.